Frequently Asked Questions
Everything you need to know about shopping the latest trends at NEW ARRIVALS.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for delivery within 1-2 business days.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Returns are processed within 7 business days of receiving the package back at our warehouse.
How do I find my correct size?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our brand-specific charts, as fit can vary between silhouettes.
Do you ship internationally?
Yes, NEW ARRIVALS ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
How should I care for my garments?
To ensure longevity, please follow the specific care instructions on the inner label of each garment. Generally, we recommend cold washes and air drying for most of our delicate fabrics.